Refund policy

General Information Company: Bakkal Eesti OÜ
Registration No: 17070565
VAT: EE102778612
Address: Tööstuse tn 47a 10416 Tallinn, Estonia
Email: info@bakkal.eu

1. Right of Withdrawal

According to the EU Consumer Rights Directive (2011/83/EU), our customers:

  • Have the right to withdraw from their purchase within 14 days after receiving the product, without providing any reason.
  • Must notify us within this period to exercise their right of withdrawal.
  • Can send their withdrawal request via email to info@bakkal.eu.

2. Return Conditions

Products eligible for return must meet the following criteria:

  • Must be unused and unworn
  • Must have original tags attached
  • Must be in original packaging
  • Proof of purchase (receipt or invoice) must be provided

3. Return Process

  1. Send your return request to info@bakkal.eu.
  2. Once approved, you will receive a return shipping label and instructions.
  3. Send the products to the following address:
    Bakkal Eesti OÜ
    Tööstuse tn 47a 10416
    Tallinn, Estonia

4. Refund Policy

  • Returned products are inspected upon arrival.
  • If approved, refunds are processed within 10 business days.
  • Refunds are issued to the original payment method.
  • Depending on your bank, it may take 3-5 business days for the refund to appear in your account.

5. Non-Returnable Items

The following items are non-returnable:

  • Perishable goods (food, flowers, plants)
  • Custom-made or personalized products
  • Hygiene/health-sensitive items
  • Opened cosmetic products
  • Discounted products
  • Gift cards
  • Hazardous materials

6. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect:

  • Inspect the item upon delivery.
  • Take photos of the issue.
  • Contact us immediately at info@bakkal.eu.
  • In such cases, all shipping costs are covered by us.

7. Exchange Policy

  • We do not offer direct exchanges.
  • If you wish to exchange an item, please return it and place a new order separately.

8. Return Shipping Costs

  • For standard returns, the customer is responsible for return shipping costs.
  • For damaged or incorrect products, we cover the shipping costs.

9. Contact Information

For any questions regarding returns and refunds, please contact:

This policy was last updated on January 1, 2025, in compliance with EU consumer rights regulations.