Shipping policy

Shipping Fees

For the regions Germany, Denmark, Spain, Finland, France, United Kingdom, Ireland, Italy, Netherlands, Poland, Portugal, Sweden, Latvia, Lithuania, Hungary, Slovakia, Slovenia, shipping costs are €6.99 for orders under €50. Orders over €50 qualify for free shipping.

For Estonia, shipping costs are €2.99 for orders under €50. Orders over €50 qualify for free shipping.

For Tallinn only, an express delivery option (delivery within 1 hour) is available, with fees based on distance:

  • 0-5km: €6.99
  • 5-10km: €7.99
  • 10-20km: €8.99 Orders over €80 qualify for free express delivery.

Delivery Times and Regions

We offer shipping services to European Union countries. Orders are shipped within 1-3 business days after payment confirmation.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment in real-time.

Returns & Exchange Policy

  • According to the EU Consumer Rights Directive, you can return products within 14 days after receiving them, without providing any reason.
  • To initiate a return, please contact us at info@bakkal.eu.
  • After approval, you will receive a return label and instructions.
  • Returns sent without prior request will not be accepted.
  • Items must be unused, with tags, and in original packaging.
  • Proof of purchase (receipt or invoice) is required.

Non-Returnable Items

  • Perishable goods (food, flowers, plants)
  • Custom or personalized items
  • Personal care products
  • Hazardous materials, flammable liquids, or gases
  • Discounted items
  • Gift cards

Refunds

  • Once approved, refunds will be processed within 10 business days to the original payment method.
  • If you experience any issues with your refund, please contact info@bakkal.eu.

Damaged or Incorrect Items

If your order arrives with:

  • Damage
  • A defect
  • The wrong item Please contact info@bakkal.eu immediately.

Contact Information

Bakkal Eesti OÜ
Registration Code: 17070565
VAT: EE102778612
Address: Tööstuse tn 47a 10416 Tallinn, Estonia
Email: info@bakkal.eu

This shipping policy is designed in compliance with Google Merchant Center policies and is subject to updates.